Protecting your personal data on hsv1.app is our top priority. This Privacy Policy clearly explains what information we collect, why we collect it, and how it is kept secure.
Every piece of data you share with hsv1 is stored with the highest level of security — here's a quick overview of what that means
When you register and use hsv1's services, we collect certain necessary information. The purpose is to provide you with a safe, high-quality gaming experience and to fulfil our legal obligations.
When you create an account or use our services on hsv1, the following information is collected:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity information | Full name, date of birth | Account verification, age confirmation |
| Contact Information | Email address, mobile number | Account security, notifications |
| Address | Division, district, country | Legal compliance, KYC verification |
| Identity documents | NID, Passport, Driving License | KYC process, fraud prevention |
| Payment Information | BKash/Nagad number, banking details | Transaction processing |
When you use hsv1, certain information is collected automatically:
Please note: We only collect information that is strictly necessary for delivering our services and meeting legal obligations. Nothing beyond that is gathered.
Hsv1 uses collected data solely for its stated purposes. Your information will never be misused — that is our commitment.
With your consent, hsv1 may send you updates on new bonuses, promotions, and games. This communication is entirely optional, and you can unsubscribe at any time — either via the link at the bottom of any email or by writing to support@hsv1.app.
Hsv1 will never ask for your password, OTP, or full payment details over phone or email. If anyone requests this information, report it to us immediately.
Hsv1 never sells your personal data. However, limited information may be shared with trusted parties in specific circumstances.
| Party | Data Type | Purpose |
|---|---|---|
| Payment processors | Transaction Information | To process deposits and withdrawals |
| KYC verification agencies | Identity documents | To verify age & identity |
| Game software providers | Gaming activity | Game Management & RTP Auditing |
| Legal Authority | Required information | Court orders or legal investigations |
| Security analytics services | Anonymous usage data | Fraud detection and prevention |
Contractual safeguards: All third parties we share data with are bound by strict non-disclosure agreements (NDAs). They may only use your information for the specific purpose it was shared.
Hsv1 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
Hsv1 uses internationally certified technology and processes to protect your data. Our security measures are multi-layered and regularly tested.
In the event of a data breach, hsv1 will notify affected users within 72 hours and take the necessary protective measures.
Under hsv1's privacy policy, you hold several important rights over your personal data. We respect these rights in full.
To exercise your rights: Email us at support@hsv1.app. We will respond within a maximum of 30 business days.
Hsv1 does not store your data indefinitely. Each type of data has a defined retention period.
| Data Type | Retention Period |
|---|---|
| Account & identity information | 5 years after account closure |
| Transaction Records | Up to 7 years where legally required |
| Gaming history | 3 years after account closure |
| Customer Support Contact | 2 years |
| Marketing consent records | 1 year after consent withdrawal |
| Log files & access records | 6 months |
Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.
Hsv1 is a platform intended exclusively for users aged 18 and above. We do not knowingly collect data from any minors.
If any minor's data enters our system for any reason, we will delete it immediately and close the associated account. Parents who suspect a child is using hsv1 are encouraged to contact us.
If you suspect your child is using hsv1, contact us immediately at support@hsv1.app. We will act promptly.
Hsv1 may update this Privacy Policy from time to time — in response to legal changes, the addition of new services, or security improvements.
For significant changes, we will notify you through the following means:
Continued use of hsv1 after any changes takes effect will be considered your acceptance of the updated policy. We recommend reviewing the policy after each update.
Current Version: This Privacy Policy is effective from January 2026. Previous versions are available upon request via email.
If you have any questions, complaints, or requests regarding the Privacy Policy, please get in touch with us. Our data protection team is always ready to assist you.
Data Protection Officer: For urgent privacy matters, you may contact our Data Protection Officer directly — email us at dpo@hsv1.app.
We believe transparency and trust are the foundation of a great gaming platform. Your privacy at hsv1 is protected — that is our commitment.
Your privacy is protected to the highest standard at hsv1. Register for free today and enjoy a world-class gaming experience.
For players aged 18 and above. Please gamble responsibly.