Hsv1 Terms & Conditions — A Complete Guide for Members

1General Terms & Conditions

Hsv1.app ("Platform", "we", "hsv1") is an internationally licensed online gaming service that provides online casino, Sports Betting, and live gaming to players in Bangladesh and beyond. These Terms & Conditions ("Terms") form a legal agreement between hsv1 and its registered members ("you", "user").

These terms were last updated in January 2026. hsv1 reserves the right to modify these Terms and Conditions at any time. Notice of any changes will be posted on the platform, and continued use of the platform after such changes constitutes acceptance of the updated terms.

Scope of Applicability

These terms apply to all services provided through hsv1's website, mobile version, and any applications. If you access hsv1 through a third-party device or platform, these terms remain fully in effect.

2Account Registration & Eligibility

Age & Eligibility Requirements

You must be at least 18 (eighteen) years of age to register on hsv1 and use the platform's services. Providing a false date of birth during registration is a serious violation and may result in immediate account closure and forfeiture of all balances.

The following individuals are not eligible to open an account on hsv1:

• Anyone under the age of 18
• Citizens or residents of countries where online gaming is prohibited by law
• Employees of hsv1 or their immediate family members
• Individuals whose accounts have been previously permanently closed
• Individuals enrolled in a self-exclusion program

One Account Policy

Each person may hold only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any funds held may be forfeited. Operating more than one account from the same device, IP address, or payment method is strictly prohibited.

Accuracy of Registration Information

You are required to provide accurate and complete information when creating your account. Your name, date of birth, address, and contact details must all be truthful. During identity verification (KYC), you may be asked to submit a national ID card, passport, or driving licence.

3Deposit & Payment Policy

Hsv1 supports a range of payment methods for deposits, including bKash, Nagad, Rocket, and bank transfer. All deposits are securely processed via SSL encryption.

General Deposit Terms

• Minimum deposit amounts may vary depending on the payment method.
• Deposited funds are generally credited to your account instantly
• Only payment methods registered in your name may be used.
• Deposits from third-party accounts are strictly prohibited.
• Credit card deposits may be restricted in certain countries

Currency & Conversion

Hsv1 supports transactions in multiple currencies, including BDT. Deposits made in foreign currencies will be subject to a conversion rate calculated at the prevailing market rate at the time of conversion.

4Withdrawal Policy

Withdrawing funds from hsv1 is straightforward and transparent. Withdrawal requests are typically processed within 24 to 72 hours.

Withdrawal Terms

• KYC verification must be completed before withdrawals can be processed
• Withdrawals may only be processed via the same payment method used for the original deposit
• Minimum withdrawal amounts are determined by the chosen payment method.
• Wagering requirements must be met before withdrawing bonus-related winnings
• Suspicious transactions may be subject to additional verification

Withdrawal Processing Time

Most withdrawals are processed within 24 hours. However, first-time withdrawals or large amounts may require additional verification, which can take up to 72 hours. hsv1 will not be held liable for delays caused by bank holidays or technical issues, though every effort will be made to resolve them promptly.

5Bonus & Promotion Terms

Hsv1 offers a wide range of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before accepting.

General Bonus Terms

• Each bonus has a specific wagering requirement. This requirement must be met before any bonus winnings can be withdrawn.
• Wagering requirements typically range from 20x to 40x the bonus amount — specific terms are listed with each offer.
• Bonuses are generally valid for 30 days. Any unused bonus will be automatically cancelled once the validity period expires.
• Not all slot games may contribute equally toward bonus wagering requirements. Contributions from Live Casino or table games are determined separately.
• Multiple bonuses cannot be combined simultaneously unless explicitly stated otherwise.

Bonus Abuse Policy

Hsv1 enforces a strict policy against bonus abuse. The following actions will be considered bonus abuse and may result in account closure:

• Claiming bonuses through multiple accounts
• Obtaining bonuses using false information
• Attempting to withdraw without meeting bonus wagering requirements
• Attempting to manipulate wagering requirements

6Gameplay & Code of Conduct

All members must adhere to fair play standards while playing on hsv1. Cheating, match manipulation, or any other form of misconduct is strictly prohibited.

Prohibited Conduct

• Using software, bots, or automation tools to play games
• Attempting to hack or gain unauthorized access to the platform's systems
• Threatening or harassing other players
• Using abusive or offensive language
• Participating in money laundering or any unlawful financial activity
• Exploiting game vulnerabilities (bugs/exploits)

RNG & Fairness

All games on hsv1 are powered by certified Random Number Generators (RNG). Every game outcome is entirely random and is not controlled by hsv1 or any third party. The RNG system is regularly audited by internationally recognized testing bodies.

7Account Closure & Suspension

Hsv1 reserves the right to temporarily or permanently close any account without prior notice under the following circumstances:

• Violation of any clause in these Terms & Conditions
• Registering with false or incomplete information
• Managing Multiple Accounts
• Bonus Abuse or Fraud
• Suspicion of money laundering or illegal activity
• KYC Verification Failure or Rejection
• Court orders or directives from regulatory authorities

Voluntary Account Closure

You may close your account at any time by contacting customer support. Please withdraw any remaining balance before closing your account — note that any bonus balance that has not met withdrawal eligibility will be forfeited.

8Responsible Gaming Policy

Hsv1 believes gaming should be an enjoyable form of entertainment, not a source of addiction. We place the highest importance on responsible gaming and provide a range of tools to support the wellbeing of all members on our platform.

Available Protection Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Time Limit: Set a daily limit on how long you play.
• Taking a Break: Temporarily suspend your account for a set period
• Self-Exclusion: Permanently close your account for an extended break
• Reality Check: Review your gameplay statistics at regular intervals

If you think you may have a gaming problem, contact our customer support — we'll help you find the right assistance. For more information, visit our Responsible Gaming Page See.

9Privacy & Data Protection

Hsv1 treats the protection of your personal data as a top priority. We never sell your information to third parties. Your data is used solely for service delivery, identity verification, and compliance with legal obligations.

Data Collection & Use

• Personal information provided at registration is used for account management purposes.
• Transaction data is used for financial security and fraud prevention
• Cookies and browsing data are used to improve our services.
• Consent for marketing communications is obtained separately

For complete information on data protection, please see our Privacy Policy read more.

10Changes to Terms & Legal Matters

Hsv1 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via email or an on-platform notice.

Dispute Resolution

For any dispute or complaint, please contact our customer support first. We aim to respond to every complaint within 72 hours. If an internal resolution is not possible, neutral third-party mediation is available.

Limitation of Liability

Hsv1 shall not be held liable in the following circumstances:

• If a game is interrupted due to loss of internet connection
• Disruptions caused by unexpected technical issues
• Issues arising from incorrect information provided by the user
• Delays or errors caused by third-party payment processors

Applicable Law

These Terms and Conditions are governed by the laws under the jurisdiction of hsv1's licensing authority. Users are solely responsible for ensuring compliance with the local laws of their own country.